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FAQs

Here are some frequently asked questions which might help you find what you’re after. If you have a question about a specific Gymboree Play & Music centre, please contact them direct.

Where are you based?

We have centres all over the UK, find your nearest centre here.

We don’t have a head office you can visit, our HQ team work remotely, but you can contact them via email at headoffice@gymbo.co.uk

If you can’t find the answer to your question in these FAQs just get in touch.

Do adults participate in the classes or are they spectators?

Most of our classes require the parent or carer to stay and participate, in fact they’re a vital part of the process!  Therefore we ask you to listen to the class teacher for instructions, encourage your child to join in, and model the activities for your little one.  Some of our pre-schooler classes and courses are drop off, specifically Pre-school Steps, Theatre Arts, School Skills, and Lego.  Children must be potty trained for drop off classes.

What type of classes do you run?

We run child development classes for little ones from newborn to age 5.  We have various classes from baby massage and sensory, to music and art, Play & Learn classes using our bespoke patented equipment, pre-school steps, school skills, and Lego. Not all centres offer all classes so get in touch with your nearest centre to find out more.

Will I have the same teacher every week?

Normally you’ll have the same teacher every week for the same class, however this will not always be the case.  Obviously (unfortunately!) teachers go on holiday, get sick, and sometimes leave for pastures new.  Occasionally we’ll have to change your teacher permanently for various staffing or timetabling reasons.

When does your next term start?

We don’t work around terms for our classes.  You can start at any point in the year in a class appropriate for your child’s stage of development.  Minimum sign up periods vary per centre.  You pay by monthly direct debit and can finish at any point but must give at least a month’s notice.

Our courses start at various times in the year, e.g. Baby Massage, Lego.  Contact your local centre for more information.

If my toddler is enrolled in a class can I bring my baby along also?

Younger siblings must be in a carrier pouch/sling. This is so you can leave your arms free, keeping your older child safe, and allowing you to participate in the class. Older siblings cannot attend class with a younger sibling.

What are open gyms and how do they work?

Open gyms are dotted throughout the timetable to give you various options to attend.  You can attend as many open gyms as you wish as part of your membership (unless as per specific terms and conditions).  Open Gym is 45 minutes of free play on our equipment and playfloor, and access to our stripy bag props, with fun music and other members. No teacher is present in the room so grown ups must stay and supervise their little one during the session. Some centres operate a ‘must book’ process, others allow members to just turn up; so please check with your local centre first.

Where can I find your timetable?

Each centre operates their own timetable.  Please check their page for details.

How does membership work?

Gymboree Play & Music operates as a members’ club.  When you sign up your little one is enrolled into a development appropriate class which they can attend every week.  In addition they can come to Open Gyms at various times throughout the week.  You pay a monthly fee by direct debit which covers these classes and Open Gyms.  You can pay more for multiple development classes per week.  We also offer birthday parties for which members get a discount.  Members also get a discount for special events we occasionally run.  Each centre has their own specific terms and conditions, so please check with your local centre.

What are make-up classes?

Gymboree Play & Music operates a generous make-up class policy.  This means if you miss one of your structured classes for any reason you’re able to come along to another class of the same level at no extra cost.  (This does not apply to courses, Open Gym or events).  Make-up classes can be booked via our Members Portal.

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Reviews

Both of my children (3.5 years and 11 months) go to Gymboree Play & Music and love it. My toddler goes to their drop-off Lego class which she raves about. It's very creative, working not only on Lego skills but also painting, drawing etc. My infant son loves his Gymboree Play & Music Crawlers class - particularly loves crawling all over their props, through the tunnels, etc. Great way to get the infant crawling over obstacles! Gymboree Play & Music is part of our weekly schedule for both kids and we look forward to participating every week. Invaluable!

Gymboree Play & Music was a lovely and positive experience for my son Leo. We started when he was 9 months and he is now 3 years old, I wish we had started sooner.
He loves the songs (which is part of our daily singing at home), the freedom to explore and he was happy there. He looks forward to class every week and once class is over he will tell everyone about Gymbo and what he did.
For me, I liked that it taught him how to get down safely from a height, how to learn to use his body, and touching on different topics every 2 weeks. It gave me confidence in other environments to trust that he has the ability that he learned from Gymboree Play & Music and to trust him.

Absolutely amazing place! Especially Aaron from the Chiswick branch, always makes us feel very welcome there. He is extremely passionate and professional. His warmth and enthusiasm are precious. I would recommend that place to everyone! So happy we found it in our community. My son loves going there.

Read more of our 901 reviews
4.8 / 5